Deliveries and Returns

Delivery Charges: Good news, postage and packaging to any address in Mainland UK is free. But, and sorry, there’s a but…if you would like delivery to the Scottish Highlands, Scottish Islands, Northern Ireland or overseas then contact us before placing an order. Delivery Dispatch: We don’t deliver on Saturdays, Sundays or Mondays, but you can request which other day you’d prefer delivery when you checkout online. Make sure there’s room in your fridge(s), as our chilled milkshakes need to be refrigerated upon delivery ASAP. Order Confirmation: After placing and paying for an order you’ll receive a confirmation email from webmaster@shakenudder.com Late Delivery: Oh no, really? That’s not good. Each delivery has a dedicated courier, so please contact us if your order doesn’t arrive on the date agreed, or late. Our milkshakes are perishable and need to be refrigerated, so if they do arrive later than agreed, do not consume them and talk to us. Unfulfilled Orders: It is possible from time to time that we may be unable to fulfil some orders for delivery on the requested date. If your order cannot be fulfilled we will let you know as quickly as possible and will offer an alternative product(s), delivery date or cancellation at your discretion. In the event of us having to cancel we will make a refund of any monies paid. Order Cancellation:You can cancel your order within 24 hours of placing the order. Please do so by emailing info@shakenudder.com or call 01621 868710. Cancellations made after this point will not be accepted. Force Majeure: Shaken Udder will make every reasonable effort to meet the dispatch date offered, but will not be liable for any loss or damage that arise due to delays of failure to dispatch items resulting from any cause beyond its reasonable control, such as but not limited to; acts of God, acts or omissions of the Purchaser, acts of civil or military authority, judicial actions, defaults of sub-contractors or suppliers, labour disputes, embargoes, wars, riots, failure or delays in transportation, compliance with laws or regulations, securing necessary export licences or other causes beyond the control of Shaken Udder. Returns: Due to the perishable nature of the products we are unable to accept returns. In the unlikely event that you are not entirely happy with your purchase we’re here to help so please contact our team on 01621 868710 or hello@shakenudder.com